To provide high quality care

• Ensuring appropriately qualified staff
• Achieving Aged Care Accreditation Standards
• Setting high standards for the service providers in our facilities
• Maintaining currency of practice contemporary standards

To focus on individual needs

• Providing opportunities for resident input in all areas of their care
• Maintaining a strong focus on customer service
• Developing, implementing and evaluation individual care plans
• Being flexible so that service provision does not override individual needs

To provide a homelike environment

• Providing privacy and space for every resident
• Encouraging residents to have personal possessions around them
• Using décor to create a home – not an institution
• Welcoming visitors at any time
• Providing smaller, intimate sitting rooms for residents’ privacy

To encourage resident interaction

• Providing gardens with outdoor sitting areas
• Supporting residents to be active within the local community
• Implementing a good neighbour policy
• Participation in community events
• Using local services
• Encouraging local volunteers and groups