To provide high quality care
- Ensuring appropriately qualified staff
- Achieving Aged Care Accreditation Standards
- Setting high standards for the service providers in our facilities
- Maintaining currency of practice contemporary standards
To focus on individual needs
- Providing opportunities for resident input in all areas of their care
- Maintaining a strong focus on customer service
- Developing, implementing and evaluation individual care plans
- Being flexible so that service provision does not override individual needs
To provide a homelike environment
- Providing privacy and space for every resident
- Encouraging residents to have personal possessions around them
- Using décor to create a home – not an institution
- Welcoming visitors at any time
- Providing smaller, intimate sitting rooms for residents’ privacy
To encourage resident interaction
- Providing gardens with outdoor sitting areas
- Supporting residents to be active within the local community
- Implementing a good neighbour policy
- Participation in community events
- Using local services
- Encouraging local volunteers and groups