To provide high quality care

  • Ensuring appropriately qualified staff
  • Achieving Aged Care Accreditation Standards
  • Setting high standards for the service providers in our facilities
  • Maintaining currency of practice contemporary standards

To focus on individual needs

  • Providing opportunities for resident input in all areas of their care
  • Maintaining a strong focus on customer service
  • Developing, implementing and evaluation individual care plans
  • Being flexible so that service provision does not override individual needs

To provide a homelike environment

  • Providing privacy and space for every resident
  • Encouraging residents to have personal possessions around them
  • Using décor to create a home – not an institution
  • Welcoming visitors at any time
  • Providing smaller, intimate sitting rooms for residents’ privacy

To encourage resident interaction

  • Providing gardens with outdoor sitting areas
  • Supporting residents to be active within the local community
  • Implementing a good neighbour policy
  • Participation in community events
  • Using local services
  • Encouraging local volunteers and groups