• Help each resident achieve the highest possible quality of life
• Respect all residents as individuals
• Help residents retain their social independence and encourage them to maintain their friendships
• Give relief from any loss of social contact and independence
• Provide the best nursing care
• Give relief from loss of physical health and mental stability
• Promote freedom of choice for residents in their daily lives
• Encourage residents to manage their own financial affairs and uphold their obligations as citizens
• Encourage residents to practice their religious and cultural customs
• Efficiently and effectively provide quality service at all times
• Conduct all our affairs with integrity and honesty

Charter of Aged Care Rights